Contact &
support.
Questions about an order, a custom project or working together? Tell us what you need and it will reach the right person.
We normally reply within 24 hours, in English or Dutch.
Quick answers.
How do returns and refunds work?
Return eligible products within the stated return period in unused condition and original packaging. Read the full conditions on our returns page or email us before sending anything back.
I entered the wrong delivery address. What now?
Contact us immediately with your order number and correct address. We can only change it before the parcel has been processed or collected by the carrier.
Do you ship globally and are there local dealers?
We ship to many destinations worldwide. Available methods and costs are shown during checkout. For local availability, check the dealer network.
What are your shipping times?
Delivery time depends on destination, stock status and carrier. In-stock orders are normally processed first; custom-made and pre-order products show their expected lead time on the product page.
What does “pre-order” mean?
A pre-order reserves an item before it is ready to ship. The estimated dispatch period is listed on the product page. If an order combines in-stock and pre-order items, it may ship together when complete.
Where can I track my order?
Once shipped, you receive a tracking link by email. You can also review order information through your store account. Check spam if the shipping email is missing.
Do Forty Customs fenders really work?
Yes. They are designed to reduce spray while keeping a minimal profile. Coverage depends on the model, tyre setup and riding conditions, so always choose the version made for your bike.
What warranty and after-sales support do you offer?
Warranty depends on the product and nature of the issue. Send your order number, a clear description and photos or video to support. We will assess the fastest suitable solution.
Where can I find installation manuals and videos?
Installation help is available with the relevant product and through our video guides. If anything remains unclear, send us a photo of your setup before forcing a part into place.
Do you organize community rides and events?
We share upcoming rides, launches and community moments through our website and social channels. Event frequency varies by season.
Can you supply original parts for repairs?
Availability varies by model and supplier. Send the bike model, production year and the part you need. We will confirm whether an original or suitable alternative is available.
How do I request maintenance or a custom project?
Start with an email or WhatsApp message including the bike model, required work and a few clear photos. Workshop work is handled by appointment in Eindhoven. You can also view our maintenance service.